Our delivery partner will contact you to arrange another delivery attempt or provide further instructions.
How much is shipping and how long will it take?
Shipping depend on weight starting from 15 AED , total shipping takes 1-2 days ( mon-sat)
How long will it take to get my package?
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Is there any delay in shipping?
Most orders are delivered within the estimated delivery time. However, orders to some remote or far areas may experience a slight delay due to courier schedules or location coverage. If your order is affected, we'll keep you informed throughout the process.
Are there any areas with different delivery schedules?
Yes, some remote or out-of-coverage areas may have different delivery schedules and additional shipping charges.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, google pay , apple pay and secure online payments, and other payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
When will I be charged?
Your payment is processed at the time you place your order.
What should I do if my payment fails?
Please verify your payment details, ensure sufficient funds are available, or try another payment method. If the issue continues, contact your bank or our customer support.
Order & Returns
How can I place an order?
Simply add your desired products to the cart, proceed to checkout, and complete your payment.
Can I change or cancel my order?
If your order has not been processed or shipped, please contact us as soon as possible. We'll do our best to assist you.
What is your return policy?
We accept returns for eligible items in accordance with our Return Policy. Products must be unused, in their original condition, and returned within the specified return period.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the item, and we'll arrange a replacement or refund if applicable.
How long do refunds take?
Once your return is approved, refunds are typically processed within 5–10 business days, depending on your payment provider.
